Zoome Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Zoome Casino. They apply to the website, mobile services, account functions, games, payment features, promotional offers and related services made available through the brand. If you do not agree with these terms, you must not use the website or open an account.

The terms may be updated from time to time to reflect changes to the website, services, legal requirements, technology or operating practices. The current version will apply when you use the website. Where a change is important, reasonable notice may be provided through the website or another suitable method. You should review this page regularly. Continuing to use Zoome Casino after an update means that you accept the revised terms.

Additional terms may apply to specific games, payment methods, competitions, bonuses or other offers. If additional terms conflict with these general terms, the specific terms will apply to the relevant activity to the extent of the conflict. You are responsible for reading any conditions shown before taking part.

Eligibility and lawful use

You must meet the minimum legal gambling age that applies to you and must be legally permitted to use the services in your location. You must not access Zoome Casino from a location where online gambling is unlawful or restricted. It is your responsibility to understand and follow the laws that apply to you.

The website is intended for personal use. You must not use it for business purposes, on behalf of another person, or in connection with unlawful activity. We may restrict access where required by law, a lawful authority, a payment provider, or our internal compliance procedures.

2. Accounts, verification and security

You may be required to create an account before accessing certain services. Information provided during registration must be accurate, complete and kept up to date. You must not create an account using a false identity, provide misleading information, open accounts for other people, or allow another person to use your account.

We may request information or documents to verify your identity, age, address, payment method, source of funds or other account details. Verification checks may be carried out when an account is opened, before a transaction is processed, during account activity or whenever necessary to meet legal and compliance obligations. Failure to provide suitable information may result in restricted access, delayed transactions or account closure.

You are responsible for keeping your username, password and other account credentials confidential. You must notify us promptly if you believe that your account has been accessed without permission, your details have been compromised, or an account transaction is not recognised. You are responsible for activity carried out through your account unless the activity occurred because of a confirmed security failure on our part.

Only one personal account is permitted unless we expressly approve otherwise. Duplicate, linked or incorrectly registered accounts may be reviewed. Where an account issue is identified, we may suspend related accounts while checks are completed. Any decision will be made in accordance with applicable law and our verification and security procedures.

Suspension and closure

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity may be fraudulent, responsible gambling controls require action, or legal and compliance obligations apply. We may also withdraw or discontinue a service where necessary. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the account.

3. Deposits, withdrawals and gameplay

Deposits must be made using a payment method that you are authorised to use. You must not use a payment account, card or other method belonging to another person without clear permission where this is allowed at all. Payment transactions may be subject to checks by financial institutions, payment providers and our compliance systems.

You should only deposit money that you can afford to lose. Funds held in your account are not a bank deposit and should not be treated as savings. You remain responsible for any fees, charges, exchange costs or restrictions applied by your bank, card issuer or payment provider.

Withdrawal requests may be subject to identity verification, payment checks, fraud prevention procedures and any applicable game or promotional conditions. We may return funds to the original payment method or use another approved method where appropriate. Processing times can vary because of checks, third-party providers, weekends, public holidays and matters outside our control. We do not guarantee a particular processing time.

You must check account balances and transaction records and tell us promptly about any suspected error. If a technical, administrative or display error results in an incorrect balance, stake, result or payment, we may correct the error and reverse affected activity where permitted by law. A game result recorded by the system will generally be treated as final unless there is clear evidence of a malfunction or error.

You must not manipulate games, exploit a software fault, use automated systems, interfere with the website, or participate in conduct intended to obtain an unfair advantage. We may investigate unusual or suspicious activity and take appropriate action, including cancelling affected activity, restricting an account or reporting matters where required.

4. Promotions, content and intellectual property

Promotions, bonuses, competitions and other offers are subject to their own conditions. Those conditions may include eligibility rules, time limits, wagering or play requirements, contribution rules, maximum or minimum transaction requirements and restrictions on games or payment methods. An offer is not available unless you satisfy all applicable conditions.

We may change, suspend or withdraw a promotion where reasonably necessary, including where there is misuse, an error, technical difficulty or a legal requirement. We may refuse an offer or remove promotional benefits where we reasonably believe that the offer has been abused, claimed improperly or used in breach of its conditions.

All website text, graphics, logos, software, designs, game materials and other content are owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, publish, reverse engineer, frame or commercially exploit website content without written permission.

You must not upload or transmit material that is unlawful, harmful, misleading, offensive, defamatory, invasive of privacy, or likely to damage the website or another person. We may remove content, restrict access or take other action where appropriate.

5. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play and never gamble with money needed for living expenses. Available responsible gambling tools may include deposit limits, activity limits, time reminders, cooling-off periods and self-exclusion. You should use the tools that suit your circumstances and seek independent support if gambling is becoming difficult to control.

We may apply account restrictions or other safeguards where there are signs of harmful gambling, vulnerability, underage access or other risk. Responsible gambling tools may not take effect immediately in every circumstance, particularly where transactions are already being processed. You remain responsible for monitoring your activity and stopping play when needed.

Personal information is collected, used, stored and disclosed as described in the applicable Privacy Policy. Information may be used to provide services, verify identity and age, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you in accordance with your choices and applicable law.

The website and services are provided subject to availability. We do not promise that the website will always be uninterrupted, error-free, secure or available on every device. To the extent permitted by law, we are not responsible for losses caused by events outside reasonable control, internet or telecommunications failures, third-party services, device problems, unauthorised access caused by your conduct, or your breach of these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law. If a provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue.

If you have a question or complaint, please use the available support or contact channels shown on the website. We may ask for information needed to investigate the matter. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you.