Responsible Gaming

Gamble for entertainment

Gambling outcomes are determined by chance, and no result is guaranteed. Previous wins or losses do not change the odds of a future game. A winning streak does not mean that a win is due, and a series of losses does not make a win more likely. Every game should be treated as a separate event with an uncertain outcome.

Before you play, decide how much time and money you are comfortable spending. Any amount used for gambling may be lost. Never use money needed for rent, bills, food, education, medical expenses or other essential costs. Gambling with borrowed money, credit intended for other purposes or money set aside for someone else can increase financial pressure.

Responsible gambling also means making decisions when you are calm and able to assess risk. Avoid gambling when you are affected by alcohol or other substances, feeling distressed, angry or upset, or trying to recover money from an earlier loss. Take regular breaks and keep gambling separate from your everyday responsibilities.

Practical ways to stay in control

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and stop when that time has passed.
• Keep track of deposits, wagers, wins and losses rather than relying on memory.
• Use available account controls, limits and gambling management tools.
• Do not chase losses by increasing stakes or continuing for longer.
• Take regular breaks and make time for other activities.
• Avoid gambling as a response to boredom, stress, loneliness or financial worries.
• Talk openly with someone you trust if you are finding it difficult to stop.

A budget can help put gambling into perspective. Treat gambling spending as a discretionary entertainment cost, similar to other leisure activities. Review your budget regularly and make sure gambling does not reduce the money available for essential living costs. A gambling limit is not a target and should not be treated as money that must be used.

It can also help to keep gambling separate from daily routines. Do not gamble while working, studying, caring for others or completing important tasks. If gambling begins to take priority over sleep, exercise, family, friendships or other interests, stop and consider whether you need a break or independent support.

Tools and account controls

Account controls can help you manage your gambling. Depending on the options available, you may be able to set deposit, wagering, loss or session limits, take a temporary break or request account closure. These tools are designed to support informed choices, but they work best when limits are selected before gambling begins and followed consistently.

Choose limits based on what you can genuinely afford, not on the amount you hope to win. If you reach a limit, stop gambling and do not try to work around it by opening another account or using another person’s account. You should never ask another person to gamble on your behalf or allow another person to use your account.

Taking a break or closing an account

If gambling no longer feels enjoyable or is becoming difficult to control, consider taking a break. A temporary break can create space to review your habits, finances and wellbeing. If you believe stopping is the safest choice, you can request that your account be closed or restricted in accordance with the applicable account process.

Account restrictions should be used for their intended purpose. Do not ask for a restriction to be removed simply because you want to continue gambling. If you have requested a break or closure, use the time to seek independent support and consider blocking gambling-related advertising, applications or payment methods where appropriate.

Age and account safety

Gambling is only for people who meet the applicable minimum legal age. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and log out when you have finished. Contact the site through the available support channel if you believe another person has used your account.

You are responsible for providing accurate information and following the applicable terms, account requirements and Australian laws. Identity, age and other checks may be required. Do not create or use an account on behalf of another person, and do not permit another person to gamble using your account.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact immediately. There is no need to wait for a serious problem before seeking help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after losing it.
• Increasing bet sizes or taking greater risks to feel the same excitement.
• Borrowing money, selling belongings or missing bills because of gambling.
• Keeping gambling secret or giving misleading information about it.
• Feeling restless, irritable or anxious when trying to cut down.
• Thinking about gambling when you should be working, studying, sleeping or spending time with others.
• Gambling to escape personal problems, low mood or uncomfortable feelings.
• Arguing with family or friends about gambling.
• Feeling regret, shame or distress after gambling but continuing to play.

These signs do not provide a diagnosis, but they may indicate that gambling is having a harmful impact. If any of them apply to you, stop and review your gambling. Consider using an account break or closure, tell someone you trust and seek independent professional advice.

If a friend or family member is affected, approach the conversation with care. Avoid lending money to cover gambling losses or taking responsibility for managing another person’s gambling without support. Encourage them to use available controls and speak with a qualified gambling support service. You can also seek advice for yourself, even if the person gambling is not ready to ask for help.

Financial and emotional support

Gambling problems can create debt, conflict and significant emotional strain. A qualified financial counsellor may help with budgeting, debts and practical financial planning. A health professional or gambling support service can help with urges, stress, relationships and other issues connected with gambling. Support is available for people who gamble and for affected family members or friends.

For information and support in Australia, consider contacting a recognised gambling-help service, community health provider, financial counsellor or mental health professional. Use an official Australian source to find current support options in your state or territory. If you or someone else is in immediate danger, contact emergency services or seek urgent assistance.

Our commitment to responsible gaming

Zoome Casino aims to provide clear information and promote safer gambling practices. Responsible gaming is a shared responsibility. We encourage players to understand the nature of gambling, use available controls and ask for support whenever gambling stops being enjoyable or manageable.

Steps to help keep gambling manageable

1. Read the relevant account, game and promotional information before participating.
2. Make decisions based on your own budget and circumstances.
3. Use available limits, breaks and account restrictions when needed.
4. Review your gambling regularly and act on warning signs early.
5. Keep gambling separate from essential spending and financial obligations.
6. Seek independent help if gambling is affecting your money, relationships, work, study or wellbeing.

No responsible gambling measure can remove the inherent risk of loss. Limits and breaks are safeguards, not guarantees of a particular result. Gambling should always remain optional, affordable and within your control. You should never feel pressured to gamble, continue gambling or increase your spending.

If you have questions about available account controls or need assistance with a responsible gaming request, use the support options provided on the website. Do not share sensitive account information publicly. For advice about gambling harm, finances or mental health, contact an independent Australian support service or qualified professional.

This information is general guidance and is not a substitute for financial, medical or legal advice. Rules and support options may vary depending on your location and circumstances. Always check current information from appropriate Australian authorities or recognised support organisations when you need further assistance.