Privacy Policy

Information we may collect

When you use Zoome Casino, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected will depend on the services you use, the choices you make and the checks that may be required before or during play.

Account and identity information

This may include your name, date of birth, contact details, account login information, country or state of residence and other details provided when you register or update your account. We may also keep records of communications, requests, preferences and information supplied when you contact customer support.

Verification information

To help confirm identity, age, location or eligibility, we may request verification documents or related information. This can include information shown on identity documents, proof of address, information about the source of funds where relevant, and records of checks carried out to protect the service. Verification material may contain sensitive personal details, so it is handled with appropriate care and access controls.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm and record a transaction, while full payment information may be handled directly by the relevant payment provider.

Device, usage and cookie information

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and website activity. We may also collect information through cookies and similar technologies. This information can help us operate the website, remember preferences, understand usage and identify unusual or potentially harmful activity.

How we use personal information

We use personal information only for appropriate business, service, security and legal purposes. The main reasons we may use information include the following:

• Creating, maintaining and administering your player account.
• Providing casino services and processing account activity, deposits and withdrawals.
• Confirming identity, age, location and other eligibility requirements.
• Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks where appropriate.
• Detecting, investigating and preventing unauthorised access, cheating, collusion, payment abuse and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Communicating with you about your account, service updates, security matters and important operational information.
• Sending marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
• Improving website performance, features, user experience and service reliability.
• Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We do not use personal information for purposes that are incompatible with the reasons it was collected unless this is permitted or required by applicable requirements. Where practical, we take steps to keep information accurate and relevant to the purpose for which it is used.

Marketing communications

You may receive promotional messages only where permitted by applicable requirements and according to your communication preferences. You can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Withdrawing marketing consent will not affect essential service, security or account communications.

Sharing, security and retention

When information may be shared

Personal information may be shared with carefully selected service providers that help operate the website and support the services. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where necessary to protect players or the service, investigate suspected misconduct, respond to legal requests, comply with applicable obligations, resolve disputes or support a business transfer. Where information is processed or stored outside Australia, appropriate steps should be taken to support its security and lawful handling.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access restrictions, authentication controls, monitoring, secure transmission and staff or provider procedures. No online service can guarantee absolute security, so players should keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent where processing is based on consent.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@zoomcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before completing a request, particularly where the request involves account information or verification documents.

Some requests may be limited where information must be retained, where deletion would affect legal or security obligations, or where another lawful reason applies. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms. You can also contact us about concerns regarding the way your personal information is handled.

Cookies and browser controls

Cookies are small files or similar technologies stored on your device when you use a website. Zoome Casino may use cookies that are necessary for account functions, security and website operation, as well as cookies that help remember preferences, understand website use or support communications and service improvement. Some cookies may be provided by service partners operating on our behalf.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your experience may be affected. Browser controls do not always remove information already collected, so you may also contact us if you have questions about cookie-related data.

Updates to this policy

We may update this Privacy Policy when our services, practices or applicable requirements change. The latest version will be made available on the website. Players should review this page periodically to remain informed about how personal information may be handled. Where an update is materially important, we may provide additional notice through the website, account area or another suitable communication channel.